Warranty & Return Policy
AN IMPORTANT RETURNS UPDATE - Holiday Return Policy: In-store and online purchase placed between 11/01/21 and 12/24/21 can be returned or exchanged through 01/25/22.
We take pride in the quality of our products at Spartina 449. We stand behind the integrity of our designs and offer a 90-day limited customer service satisfaction warranty which covers manufacturing defects in materials and workmanship for the first 90-days of receiving your order.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Spartina449.com will replace your item with the same item if available. If the item is unavailable, an e-gift card will be sent for the current listed price.
For purchases made on Spartina449.com please go to Contact Us. Please submit a photo of the item, a description of the defect, along with your purchase date and order number. Failure to provide all details will result in delays processing your request.
Purchases made in our Spartina 449 Company owned retail store, please contact the specific location where the purchase was made. Visit our store locator page to find you closest store.
For purchases made at one of our licensed wholesale locations, please contact the specific location where you purchased the item.
Please note, Spartina 449 reserves the right to refuse returns at our discretion.
Spartina 449 wants you to be completely satisfied with your purchase. We gladly accept returns of new, unused merchandise accompanied by proof of purchase. Returns must be made within 30 days of receiving your order.
When returning item(s) that qualified you for a free gift with purchase, please include the free gift with your return. If you would like to keep the free gift, the retail value of the gift will be deducted from your return amount.
We gladly honor a one-time price adjustment on full-price merchandise within 7 days of your purchase if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Select sale items and warehouse sale items are final sale and not eligible for return.
Please visit our return page for direction on how to return your on-line purchase. We are unable to process returns or exchanges for International orders.
Please note, a $5.95 shipping fee will be deducted from your refund or web credit when using the prepaid return label provided. Additionally, your initial shipping fees are non-refundable.
Refunds will be issued within 14 days of that communication and will be issued in the form of the original payment or online credit.
Merchandise must meet our requirements for return:
Full-price and certain sale items in their original condition, with all tags attached, may be returned for a full refund within 30 days of receiving your order Items purchased at one of our Spartina 449 Company owned retail store Spartina 449 can only be returned to that store. Visit our store locator page to find your store.
Need a different size? Return your item for a refund or e-gift card, and reorder the size needed as a new order. If needed, our team is here to help. Please contact our Customer Care team at 843-681-8860.
When you use PayPal, we will refund you by the following: Online returns are refunded to your PayPal account We only accept even exchanges for PayPal returns — an additional form of payment or credit card is required for uneven exchanges. We are unable to process exchanges for international orders.
Shipping Errors & Damaged Products
Your happiness with your order is our number one priority. In the unlikely event that we process an order incorrectly or you receive your new shipment damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Spartina 449 will provide a prepaid FedEx shipping label to expedite returns within the U.S. To receive our shipping label and arrange to replace your product, please contact our Customer Care team at 843-681-8860. Spartina 449 customers using a third-party shipping service are responsible for any shipping costs that may occur. Spartina 449 is not liable for any damages from a third-party shipping service.
Temporary COVID-19 notice: exchanges are still being accommodated by our customer care team, however, returns processing for exchanges is delayed by 2-3 weeks. Your new item will ship out as soon as your return is processed.