How long does it take to process the return?
Please allow up to 10 business days from the date we receive your item(s) back for your return to be processed—you will receive an email confirmation when complete.
Do we offer exchanges?
No. Please return your item for a refund or e-gift card, and reorder the size needed as a new order. If needed, our customer care team is here to help.
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.
Is there a return fee?
For all other U.S. customers, if you use our pre-paid return label, the cost of return shipping is $5.95 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method. No return fee is deducted when you mail items back at your own expense.
Can I return my items to a store?
All sale orders made on Spartina449.com can only be returned or exchanged online, not in Spartina stores.
Do you offer price adjustments?
We gladly honor a one-time price adjustment on full-price merchandise within 7 days of your purchase if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Select sale items and warehouse sale items are final sale and not eligible for return.
What if my item is damaged?
We make every effort to ensure that our merchandise is of the finest quality. However, in the event an item is damaged or defective upon receipt, please contact customer service at firstname.lastname@example.org. Items will be inspected and a determination made as to the cause of defect. If our review of the item shows a defect, we will be happy to replace the item or issue a refund within 30 days of the purchase date. After 30 days, we will replace the item or issue an online credit at our discretion. Please note, we cannot accept damaged or defective items after one year of the purchase date.