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Returns

Return Policy

We take pride in our reputation for quality products at a great value. It is important to us that you are satisfied with your purchase. If you are not satisfied with your purchase, we will gladly assist in processing your return in accordance with the terms outlined in our return policy detailed below.

Products purchased at Spartina449.com may be returned with proof of purchase within 30 days of the purchase date. Products must be returned unused and undamaged with the original packaging and tags intact. Please note, we cannot accept returns of products that have been personalized or monogrammed.

Shipping and handling charges are nonrefundable.

Spartina 449 reserves the right to refuse returns at our discretion.

Returning orders

You may ship your return using Spartina 449’s pre-paid return shipping label, or you may ship your return using a trackable, insured shipping method of your choice.

Use Our Pre-Paid Return Shipping Label

To make a return using Spartina 449’s pre-paid return shipping label, complete the return form included in your order and click here to request a pre-paid return shipping label.

Enter the required information and click “Continue.” Please note, the reference number requested is your order number, which is listed on the top right-hand corner of the packing slip included in your package.

Review that the information you entered is correct and click “Submit Information.”

After submitting the form, you will receive an email with a pre-paid return shipping label and packing slip. Please print the pre-paid return shipping label and packing slip, and repackage the merchandise securely.

You can return the package using one of the following three options:

1. Place your secured return package at your mailbox where the delivering USPS employee can pick it up.
2. Drop your package off at your local USPS location.
3. Drop your package off at your local Fedex Office location.

Return shipping labels are only available for orders within the continental United States.

If you use Spartina 449’s pre-paid return shipping label and request a refund to the original payment method, a $5.95 fee will be deducted from the refund.

If you use Spartina 449’s pre-paid return shipping label and request a refund for store credit, the pre-paid return shipping label is free.

Spartina 449 is not responsible for lost or damaged returns. Please retain a copy of your tracking information for your records.

Use A Shipping Method of Your Choice

If you would prefer to make a return using a shipping method of your choice, please complete the return form included in your order and repackage the merchandise securely.

Please send your return to the following address using a trackable, insured shipping method:
Spartina 449
Attn: Spartina449.com Returns
10 Buck Island Road
Bluffton, SC 29910

Spartina 449 is not responsible for lost or damaged returns. Please retain a copy of your tracking information for your records.

Refunds & Processing

Returns will be processed within one to two weeks, depending on the method of return.

Returns for refund will be issued to the original payment method. If you requested a return for refund and used the Spartina 449 pre-paid return shipping label, a $5.95 fee will be deducted from the refund in addition to the original shipping charges, if applicable. Please note, refunds may take up to 10 business days to reflect on your account, depending on your financial institution.

Returns for store credit at Spartina449.com will be issued directly to your account or to a gift card if you checked out as a guest. Please be sure to provide your email address on the return form to ensure successful and prompt delivery of your store credit or gift card.

If your original purchase was paid for with a gift card, a new gift card will be issued. Please be sure to provide your email address on the return form to ensure successful and prompt delivery of your gift card.

Damaged or Defective Items

We make every effort to ensure that our merchandise is of the finest quality. However, in the event an item is damaged or defective upon receipt, please contact customer service at support@spartina449.com. Items will be inspected and a determination made as to the cause of defect. If our review of the item shows a defect, we will be happy to replace the item or issue a refund within 30 days of the purchase date. After 30 days, we will replace the item or issue a store credit at our discretion. Please note, we cannot accept damaged or defective items after one year of the purchase date.

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